mdfrancescon
March 16th, 2009, 10:57 pm
Highly motivated team promoter and management professional with exceptional interpersonal and leadership skills and an extensive background in the following business related areas: KEY RELATIONSHIPS, CLIENT SATISFACTION, CONSULATIVE SALES, PRICE NEGOTIATIONS, ORGANIZATIONAL LEADERSHIP, COMPUTER PROFICIENCY
A dynamic and skillful leader in building new business through customer service, securing customer loyalty, merchandising, and forging strong relationships with external business partners.
PROFESSIONAL EXPERIENCE
ORCHID CERAMICS – Harahan, Louisiana 2005 – 2008
Store Manager
Operate and manage all store operations, and produce sales results in line with company set goals
· Research and develop new retail store to cater to the US consumer including recruitment, training, and development of staff.
· Implemented audit control procedures (SOP) standard operating procedure.
· Research purchase and buy new products lines.
· Handles loss prevention for all damaged or obsolete merchandise in the store and seek proper disposal or donation.
· Approve weekly pay roll, approved overtime, paid time off, and commission reports.
· Interpret system-generated reports in order to measure productivity and efficiency.
THE HOME DEPOT – Harahan, Louisiana 2002 – 2005
Department Head Supervisor
Oversee all sales and business development functions, including staffing and merchandising and education.
· Supervise and instruct thirteen team members on product knowledge, closing sales, customer retention, and stocking.
· Handled loss prevention for all damaged merchandise in the department.
· Interpret system-generated reports in order to measure productivity and efficiency.
· Conducts weekly department meetings to promote increase sales, and receive employee feedback.
CARR STONE AND TILE, INC - Jefferson, Louisiana 2000 – 2002
Inside Sales Estimator
Responsibilities included: estimating, pricing, and coordinating all stone installations.
· Produced $30,000 in revenue monthly to achieve company sales goals by negotiating and closing new customer leads.
· Expanded and improved the ceramic tile showroom by creating displays, featuring spot lighting, and organizing pricing charts.
· Evaluated costs of materials to determine pricing on installations.
· Negotiated with manufacturers to achieve the best possible pricing on materials for installations.
EDUCATION & TRAINING
Masters in Global Management (MBAGM) 2008 University of Phoenix – Phoenix, Arizona
Bachelor of Science in Business Management (BS) 2003 University of Phoenix – Phoenix, Arizona
De La Salle High School Diploma 1996 - New Orleans, Louisiana
Professional Organizations:
World Trade Center Member 2009 New Orleans, Louisiana
Professional Development Courses:
Excel Training 2008
Edge Team Leadership Building 2007- 2008 Orchid Ceramics
Surfaces Las Vegas 2006 and Coverings Orlando 2005
The Home Depot Leadership through Quality Training 2004
Home Depot Inventory and Purchasing Management 2004
Home Depot Corporate Compliance Ethics Code 2004
Home Depot Financial and Risk 2003 Management
Associated Builders & Contractors Blue Print Reading
Crossville Ceramics Executive Sales & Design Training
NKBA Training on Modern Design 2002
COMPUTER SKILLS
Windows Vista
Microsoft Office Suite
Microsoft Project Management
Proficient in Apple/Mac and personal computer operating systems.
A dynamic and skillful leader in building new business through customer service, securing customer loyalty, merchandising, and forging strong relationships with external business partners.
PROFESSIONAL EXPERIENCE
ORCHID CERAMICS – Harahan, Louisiana 2005 – 2008
Store Manager
Operate and manage all store operations, and produce sales results in line with company set goals
· Research and develop new retail store to cater to the US consumer including recruitment, training, and development of staff.
· Implemented audit control procedures (SOP) standard operating procedure.
· Research purchase and buy new products lines.
· Handles loss prevention for all damaged or obsolete merchandise in the store and seek proper disposal or donation.
· Approve weekly pay roll, approved overtime, paid time off, and commission reports.
· Interpret system-generated reports in order to measure productivity and efficiency.
THE HOME DEPOT – Harahan, Louisiana 2002 – 2005
Department Head Supervisor
Oversee all sales and business development functions, including staffing and merchandising and education.
· Supervise and instruct thirteen team members on product knowledge, closing sales, customer retention, and stocking.
· Handled loss prevention for all damaged merchandise in the department.
· Interpret system-generated reports in order to measure productivity and efficiency.
· Conducts weekly department meetings to promote increase sales, and receive employee feedback.
CARR STONE AND TILE, INC - Jefferson, Louisiana 2000 – 2002
Inside Sales Estimator
Responsibilities included: estimating, pricing, and coordinating all stone installations.
· Produced $30,000 in revenue monthly to achieve company sales goals by negotiating and closing new customer leads.
· Expanded and improved the ceramic tile showroom by creating displays, featuring spot lighting, and organizing pricing charts.
· Evaluated costs of materials to determine pricing on installations.
· Negotiated with manufacturers to achieve the best possible pricing on materials for installations.
EDUCATION & TRAINING
Masters in Global Management (MBAGM) 2008 University of Phoenix – Phoenix, Arizona
Bachelor of Science in Business Management (BS) 2003 University of Phoenix – Phoenix, Arizona
De La Salle High School Diploma 1996 - New Orleans, Louisiana
Professional Organizations:
World Trade Center Member 2009 New Orleans, Louisiana
Professional Development Courses:
Excel Training 2008
Edge Team Leadership Building 2007- 2008 Orchid Ceramics
Surfaces Las Vegas 2006 and Coverings Orlando 2005
The Home Depot Leadership through Quality Training 2004
Home Depot Inventory and Purchasing Management 2004
Home Depot Corporate Compliance Ethics Code 2004
Home Depot Financial and Risk 2003 Management
Associated Builders & Contractors Blue Print Reading
Crossville Ceramics Executive Sales & Design Training
NKBA Training on Modern Design 2002
COMPUTER SKILLS
Windows Vista
Microsoft Office Suite
Microsoft Project Management
Proficient in Apple/Mac and personal computer operating systems.