djc221956
February 13th, 2009, 3:11 pm
David J. Cooper
6100 Carmen Blvd
Apt #1043
Las Vegas, NV 89108
(702) 513-7241 or (702) 567-5660
CUSTOMER SERVICE REPRESENTATIVE /ASSISTANT MANAGER PROFILE
I come to you with customer service experience of 4 years in the Automotive Service Industry as a Service Writer, and 8 months as an Assistant Manager in the Food Service industry, and as well as 8 ½ years as an Assistant Facilities Manager in janitorial services. I posses the ability to build strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Areas of expertise include processing orders, and maintaining positive customer relations. Enhance knowledge and skills through continuing education opportunities. Responsible and dedicated to duties at hand. I place strong importance on punctuality and attendance.
SKILLS SUMMARY
· Proactive customer service, serving as a liaison between technicians and clients.
· Excellent telephone presence and effective interpersonal skills.
· Ability to grasp thorough understanding of product features to better serve customers.
· Computer experience includes ADP, Reynolds & Reynolds, and DCS Automotive Information Systems, Microsoft Office Word, Excel, and Power Point.
EXPERIENCE
LEGACY LEADERS, Las Vegas, NV SEPT 2008 – Jan 2009
Call Center Agent
Making telephone calls to various Collages and Universitys Graduates to leave a gift in their will.
JACK IN THE BOX, INC., Las Vegas, NV OCT 2007 – MAY 2008
Assistant Restaurant Manager
As an Assistant Manager my responsibilities were to perform management and administrative duties with a secondary responsibility for supervising workstation operations. I have provided significant contributions in the development and implementation of tactics for optimizing restaurant sales and profits as well as ensuring compliance with all company standards, policies and procedures. I was responsible for managing the operations of a restaurant unit in conjunction with or in the absence of the Restaurant Manager. I performed daily management decisions with accountability for ensuring effective execution of the service profit chain through continual role modeling of leadership, accountability, management skills, honesty and integrity. I also performed food and dry good inventory and ordering supplies for the operation of the restaurant. I made bank deposits and labor schedules as well.
BILL HEARD CHEVROLET, Las Vegas, NV JUNE 2006 – JAN 2007
Customer Service Advisor
I performed all aspects of customer service, including answering telephones, scheduling appointments and providing details for products and services.
· Write up repair orders and communicate with customer about status of work, discussed vehicle work with the customer, explained completed work and all charges to customer.
· Look into customer service history and recommend additional needed service.
· Establish and maintain good relationship with customer to encourage repeat and referrals.
NEW CENTURY VOLKSWAGEN, Glendale, CA DEC 2004 – MAR 2006
Customer Service Advisor
I performed all aspects of customer service, including answering telephones, scheduling appointments and providing details for products and services.
· Write up repair orders and communicate with customer about status of work, discussed vehicle work with the customer, explained completed work and all charges to customer.
· Look into customer service history and recommend additional needed service.
· Establish and maintain good relationship with customer to encourage repeat and referrals.
THE CHURCH ON THE WAY, Van Nuys, CA MAY 1996 – JUNE 2004
Lead Man/Assistant Facilities Supervisor
As and Assistant Facilities Supervisor My Primary responsibilities were to perform management and administrative duties with secondary responsibility for supervising the tasks at hand. I also provided significant contributions in the development and implementation of tactics for ensuring compliance with all church standards, policies and procedures through role modeling, accountability, honesty, integrity and leadership.
· Responsible for managing t he church operations of the day crew.
· Set up for church services and special events.
· Performed all aspects of janitorial services of all campus facilities.
EDUCATION AND TRAINING
JACK’S UNIVERSTIY, Las Vegas, NV OCT 2007 – DEC 2007
Graduated 12 week training course for Restaurant Manager
CONCEPT SCHOOLS, Temecula, CA JUNE 2004 – JULY 2004
Graduated 5 week training course for Service Advisor
SYLMAR HIGH SCHOOL, Sylmar, CA SEPT 1971 – JUNE 1974
6100 Carmen Blvd
Apt #1043
Las Vegas, NV 89108
(702) 513-7241 or (702) 567-5660
CUSTOMER SERVICE REPRESENTATIVE /ASSISTANT MANAGER PROFILE
I come to you with customer service experience of 4 years in the Automotive Service Industry as a Service Writer, and 8 months as an Assistant Manager in the Food Service industry, and as well as 8 ½ years as an Assistant Facilities Manager in janitorial services. I posses the ability to build strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Areas of expertise include processing orders, and maintaining positive customer relations. Enhance knowledge and skills through continuing education opportunities. Responsible and dedicated to duties at hand. I place strong importance on punctuality and attendance.
SKILLS SUMMARY
· Proactive customer service, serving as a liaison between technicians and clients.
· Excellent telephone presence and effective interpersonal skills.
· Ability to grasp thorough understanding of product features to better serve customers.
· Computer experience includes ADP, Reynolds & Reynolds, and DCS Automotive Information Systems, Microsoft Office Word, Excel, and Power Point.
EXPERIENCE
LEGACY LEADERS, Las Vegas, NV SEPT 2008 – Jan 2009
Call Center Agent
Making telephone calls to various Collages and Universitys Graduates to leave a gift in their will.
JACK IN THE BOX, INC., Las Vegas, NV OCT 2007 – MAY 2008
Assistant Restaurant Manager
As an Assistant Manager my responsibilities were to perform management and administrative duties with a secondary responsibility for supervising workstation operations. I have provided significant contributions in the development and implementation of tactics for optimizing restaurant sales and profits as well as ensuring compliance with all company standards, policies and procedures. I was responsible for managing the operations of a restaurant unit in conjunction with or in the absence of the Restaurant Manager. I performed daily management decisions with accountability for ensuring effective execution of the service profit chain through continual role modeling of leadership, accountability, management skills, honesty and integrity. I also performed food and dry good inventory and ordering supplies for the operation of the restaurant. I made bank deposits and labor schedules as well.
BILL HEARD CHEVROLET, Las Vegas, NV JUNE 2006 – JAN 2007
Customer Service Advisor
I performed all aspects of customer service, including answering telephones, scheduling appointments and providing details for products and services.
· Write up repair orders and communicate with customer about status of work, discussed vehicle work with the customer, explained completed work and all charges to customer.
· Look into customer service history and recommend additional needed service.
· Establish and maintain good relationship with customer to encourage repeat and referrals.
NEW CENTURY VOLKSWAGEN, Glendale, CA DEC 2004 – MAR 2006
Customer Service Advisor
I performed all aspects of customer service, including answering telephones, scheduling appointments and providing details for products and services.
· Write up repair orders and communicate with customer about status of work, discussed vehicle work with the customer, explained completed work and all charges to customer.
· Look into customer service history and recommend additional needed service.
· Establish and maintain good relationship with customer to encourage repeat and referrals.
THE CHURCH ON THE WAY, Van Nuys, CA MAY 1996 – JUNE 2004
Lead Man/Assistant Facilities Supervisor
As and Assistant Facilities Supervisor My Primary responsibilities were to perform management and administrative duties with secondary responsibility for supervising the tasks at hand. I also provided significant contributions in the development and implementation of tactics for ensuring compliance with all church standards, policies and procedures through role modeling, accountability, honesty, integrity and leadership.
· Responsible for managing t he church operations of the day crew.
· Set up for church services and special events.
· Performed all aspects of janitorial services of all campus facilities.
EDUCATION AND TRAINING
JACK’S UNIVERSTIY, Las Vegas, NV OCT 2007 – DEC 2007
Graduated 12 week training course for Restaurant Manager
CONCEPT SCHOOLS, Temecula, CA JUNE 2004 – JULY 2004
Graduated 5 week training course for Service Advisor
SYLMAR HIGH SCHOOL, Sylmar, CA SEPT 1971 – JUNE 1974